Login Screen¶

What is this screen?¶

The Login Screen allows you to sign in to Patrick Connect using your email and password. This is where you authenticate to access your account and the app's features.

What can you do here?¶

Sign in with email and password: Access your account with your credentials
Sign in with Google: Use your Google account to sign in quickly and easily (Android and Apple devices)
Sign in with Apple: Use your Apple ID to sign in securely (Apple devices only)
Reset your password: Recover access if you've forgotten your password
Create a new account: Register for a new account if you don't have one yet
Review privacy policy: View the app's privacy policy before signing in

Understanding the screen¶

The screenshot above shows the Login Screen with the Patrick Connect branding and all available fields and buttons.

The Login Screen now includes both "Sign in with Google" and "Sign in with Apple" buttons on Apple devices. Android devices show the "Sign in with Google" button. These social authentication options provide quick and secure sign-in without needing to remember your password.

How to use this screen¶

Enter your email address in the "Email" field
Enter your password in the "Password" field
Tap the "Sign in" button

What happens: The system verifies your credentials. If correct, you're logged in and taken to the main app. If incorrect, you'll see an error message asking you to check your email and password.

Show or hide your password¶

Tap the eye icon on the right side of the "Password" field to toggle between showing and hiding your password
This helps you verify you've typed your password correctly

Reset your forgotten password¶

Tap the "Forgotten password?" link on the Login Screen
You'll be taken to the Forgotten Password Screen
Enter your email address in the "Email" field
Tap the "Reset password" button
Check your email for a password reset link (check spam/junk if needed)
Click the link in the email to create a new password
Return to the Login Screen and sign in with your new password

What happens: A password reset email is sent to your registered email address. Follow the link in the email to create a new password. Once you've set your new password, you can sign in normally.

The Forgotten Password Screen allows you to securely reset your password by entering your email address. The screen displays the Patrick Connect branding and clear instructions for the password reset process.

Create a new account¶

Tap the "Register" link at the top
You'll be taken to the Registration Screen where you can create a new account

What happens: You're navigated to the registration form to set up your new account.

Tap the "Sign in with Google" button
Select your Google account from the list
Approve the app's access to your Google account if prompted

What happens: The app uses your Google account to sign you in automatically. You don't need to enter your email and password manually. This option is available on Android devices and Apple devices.

Tap the "Sign in with Apple" button
Authenticate using Face ID, Touch ID, or your Apple ID password
Review the information that will be shared with Patrick Connect

What happens: The app uses your Apple ID to securely sign you in. Apple handles the authentication, so your password is never shared with the app. You're logged in automatically without entering your email and password manually.

Device Activation for Security¶

What is device activation?¶

For your security, Patrick Connect requires you to activate any new device you use to sign in. This ensures that only you can access your account from devices you authorize.

When do you need to activate a device?¶

Device activation is required when you sign in using a different device than the one you originally used for registration. For example:

You registered on your iPhone and now want to sign in on your iPad
You registered on your Android phone and now want to sign in on a new Android phone
You're signing in from a replacement device

Important: You only need to activate each device once. Your original device (the one used for registration) remains active and does not require activation.

How device activation works¶

When you sign in from a new device:

Email sent automatically: The system detects this is a new device and immediately sends a 5-digit PIN to your registered email address
Activation screen appears: You'll see the "Validate Your Device" screen shown above
Enter the PIN: Type the 5-digit PIN from the email into the fields on the screen
Device activated: Once verified, your device is activated and you can use the app normally

What happens: The PIN validates that you have access to your registered email account, confirming your identity. This prevents unauthorized access even if someone has your password.

The device activation email¶

You'll receive an email that looks like the one shown above. The email contains:

Your 5-digit PIN: A unique code for this device (e.g., 76695)
Instructions: Clear steps on how to use the PIN
Security notice: A reminder that this PIN is unique to your device and should not be shared

The email is sent to your registered email address immediately when you sign in from a new device.

How to activate your device¶

Sign in to Patrick Connect on your new device using your email and password (or Google/Apple sign-in)
The "Validate Your Device" screen appears automatically
Check your email inbox for the "Your Device PIN" email from Patrick Connect
Enter the 5-digit PIN shown in the email into the fields on the screen
The PIN is automatically validated when you enter all 5 digits
Your device is now activated and you can use the app

What happens: Once the PIN is validated, your device is permanently authorized for your account. You won't need to enter a PIN again on this device unless you sign out and sign in again from a different device.

Important notes about device activation¶

One-time process: You only need to activate each device once
Original device unaffected: Your original registration device continues to work without activation
Email delivery: The PIN email is sent to your registered email address
Check spam folder: If you don't see the email within a few minutes, check your spam or junk folder
Security purpose: This extra step protects your account from unauthorized access
Contact support: If you don't receive the PIN email after checking spam, contact Patrick Terminals support for assistance

Device activation questions¶

Q: Why do I need to activate my device?

This is a security measure to ensure that only you can access your account from new devices. By requiring a PIN sent to your email, we verify that you have access to your registered email account.

Q: Do I need to activate my device every time I sign in?

No. You only need to activate each device once. After activation, you can sign in normally without needing a PIN.

Q: What if I don't receive the PIN email?

First, check your spam or junk folder. The email should arrive within a few minutes. If you still don't see it, contact Patrick Terminals support for assistance.

Q: Can I use multiple devices?

Yes. You can activate and use as many devices as you need. Each device requires activation only once.

Q: What happens to my original device?

Your original device (the one you used for registration) remains active and does not require activation. You can continue using it normally.

Q: Is my original device still secure if I activate other devices?

Yes. All devices require your login credentials (email and password, or Google/Apple sign-in). The activation process adds an extra layer of security for new devices.

Q: How long is the PIN valid?

The PIN is valid until you successfully activate your device. There's no time limit, but for security reasons, it's best to activate your device as soon as possible.

Q: What if I enter the wrong PIN?

You'll see an error message. Double-check the PIN in your email and try again. Make sure you're entering all 5 digits correctly.

Understanding the features¶

Email field¶

Enter the email address associated with your Patrick Connect account. This is required to sign in.

Password field¶

Enter your password. The password field hides your text for security. Use the eye icon to show your password if needed.

This yellow button submits your login credentials. It's only active when you've entered both your email and password.

Forgotten password link¶

If you can't remember your password, tap this link to start the password recovery process. You'll receive an email with instructions to reset your password.

Register link¶

If you don't have an account yet, tap "Register" to create a new one.

Tap this button to sign in using your Google account. You'll select your Google account from a list and approve access. This is a quick way to sign in without entering your email and password manually. Available on Android devices and Apple devices.

Tap this button to sign in using your Apple ID. Your device will authenticate you using Face ID, Touch ID, or your Apple ID password. Apple keeps your authentication secure and private—your password is never shared with Patrick Connect. This is the fastest and most secure way to sign in on Apple devices.

Privacy policy link¶

Tap "privacy policy" at the bottom to review how Patrick Connect handles your data.

Mobile tips¶

Make sure you have a stable internet connection before signing in
Check that Caps Lock is off when entering your password
If you receive an error, verify your email and password are correct
The password field shows dots instead of letters for security - use the eye icon to verify your password before tapping Sign in
If you forget your password, use the "Forgotten password?" link to reset it

Common questions¶

Q: What if I enter the wrong password?

You'll see an error message. Double-check your password and try again. If you continue to have trouble, use the "Forgotten password?" link to reset it.

Q: Is my password secure?

Yes. Your password is hidden as you type (shown as dots), and it's encrypted when sent to the server. Never share your password with anyone.

Q: What if I don't have an account yet?

Tap the "Register" link to create a new account. You'll need to provide an email address and create a password.

Q: Can I use a different email to sign in?

No, you must sign in with the email address you registered with. If you need to change your email, contact support.

Q: How long does it take to reset my password?

You'll receive a password reset email within a few minutes. Click the link in the email to create a new password immediately.

Q: What if I don't receive the password reset email?

Check your spam or junk folder. If you still don't see it, try requesting another reset email. If the problem persists, contact support.

Q: Is there a "Remember me" option?

No, you stay logged in automatically. You won't need to sign in again unless you explicitly log out.

Q: What should I do if I see an error message?

Read the error message carefully - it will tell you what went wrong (e.g., "Invalid email" or "Password incorrect"). Correct the issue and try again.

Q: Can I sign in with social media accounts?

Yes! On Android devices, you can sign in with your Google account. On Apple devices, you can sign in with either Google or Apple ID. You can also always sign in with your email and password.

Q: How does Google sign-in work?

When you tap "Sign in with Google", the app uses your Google account credentials to sign you in. You'll select your Google account and approve access, then you're logged in automatically.

Q: How does Apple sign-in work?

When you tap "Sign in with Apple", your device authenticates you using Face ID, Touch ID, or your Apple ID password. Apple securely handles the authentication—your password is never shared with Patrick Connect. You're logged in automatically.

Q: Is Google sign-in secure?

Yes. Google sign-in uses Google's secure authentication system. Your Google account information is never shared with the app.

Q: Is Apple sign-in secure?

Yes. Apple sign-in is one of the most secure authentication methods available. Apple handles all authentication on your device, and your Apple ID password is never shared with Patrick Connect. Apple also provides privacy protection by allowing you to hide your real email address if you choose.

Q: Can I switch between email/password, Google, and Apple sign-in?

Yes. You can use any of these methods to sign in to your account. All methods give you access to the same account as long as you use the same email address.

Q: What if my Google account is not listed when I try to sign in?

Make sure you're signed in to your Google account on your device. If you still don't see it, you may need to add your Google account to your device settings.

Q: Can I use Google or Apple sign-in if I registered with email and password?

Yes. If you registered with email and password, you can still sign in with Google or Apple as long as you use the same email address for both.

Q: What happens if I deny access to my Google or Apple account?

You won't be signed in. You'll need to try again and approve access, or use the email and password method instead.

Q: Is Google sign-in available on all devices?

Google sign-in is available on Android devices and Apple devices.

Q: Is Apple sign-in available on all devices?

Apple sign-in is available on Apple devices (iPhone, iPad, Mac) only. Android users can use Google sign-in or email and password.

Q: What if my account is locked?

If you enter the wrong password multiple times, your account may be temporarily locked for security. Wait a few minutes and try again, or use the password reset option.